FAQs
- PRODUCT INFORMATION -
Where are Spring Courts made?
Since 1936 to present day, Spring Courts have been designed in Paris. Although originally manufactured in Paris, their production has been relocated to a family owned factory in Spain. The Southern Hemisphere however required a manufacturer in the region and one that was able to match the brand's high quality standards. This factory was located in Vietnam and provides substantial benefits based on its proximity to Australia. The company President Theodore Grimmeisen visits the factory at least 4 times a year to ensure his high standards in working conditions and quality of production are consistently met.
What is the difference between men and womens?
Not much! The men’s are slightly wider with a rounder toe box. The women’s are narrower.
What do the ‘N’ and ‘S’ stand for in the product titles?
Styles are described by the acronyms in the beginning of their titles.
N – Normal width aka Mens
S – Slim width aka Womens
G2 – Low cut
B2 – Mid cut
M2 – Silky mid cut
OL – Organic low cut
Can Spring Courts be washed?
We don’t recommend washing Spring Courts as we cannot control methods used. As a result we cannot take washed shoes back. Canvas is a little tricky as it will shrink due to the heat, so the best way is to spot-clean with a clean, damp cloth always using cold water. Never dry your Spring Courts in direct sunlight.
How do you clean nappa leather?
A regular wipe down by a soft, clean, damp cloth will keep leather cared for. For particular marks, good quality leather cleaner is a must.
How do you clean lambskin leather?
Because of the fragile nature of the leather, lambskin is highly absorbent and does not react well to moisture. If you take preventative measures, however, your lambskin sneakers should have a very long shelf life.
We recommend applying a water and stain protector every time before wearing yours, we like to use Waproo products.
Do you recommend a product to clean the rubber sole?
Cream cleaning products will wipe the dirt away. But there are specific cleaning sponges available for removing scuff marks. For any superficial marks, a pencil eraser should do the trick!
What's with the four holes?
Spring Courts are easily identified by the four ventilation holes drilled through the midsole. A patented design, these holes allow air to circulate through as you walk and keep water out.
When is the new range arriving?
We have two seasonal drops a year. The first is in the beginning of the year, usually around February. The second usually arrives before summer hits.
Are you based in Melbourne?
Unfortunately, not yet! We are working on it, however. Should you require a full list of our Melbourne stockists, please get in touch!
- SHIPPING -
Where do you ship to?
We ship all over Australia and New Zealand. Unfortunately, that’s it. For international delivery there are online stockists in both Europe and Asia.
How much is shipping?
Shipping is free for all domestic deliveries over $150. For anything below, a flat rate of $15 will be applied. Express shipping is also available for an additional $17.
For all international deliveries (NZ) a flat rate of $35 is applied and an additional charge per kilo.
How is my order shipped?
We offer shipping options via Australia Post.
When can I expect my delivery?
Depending on where you live, please allow 2-5 business days for your delivery. Please note these time frames are an estimation provided by our shipping providers and delays during transit may occur from time to time, in which Spring Court cannot be held accountable for.
Can you ship to a PO Box or Parcel Locker?
Yes, you can have your order shipped to either a PO Box or Parcel Locker. Please select this option at the online checkout.
Do I need to sign for my order when it arrives?
The default setting is yes, but you can choose to allow the carrier authority to leave your parcel in a pre-organised place.
Where can I track my parcel?
All orders are shipped from our warehouse in Sydney. Once actioned, you will receive a confirmation via email. This will have tracking information specific to your chosen carrier.
Can I change my order?
Changes can only be made to your order before it has been dispatched. In an instance where you have entered the wrong item, shipping address or shipping method, please email us as soon as you can.
- ONLINE SHOPPING -
Are the full range of Spring Courts available online?
Yes! But if there is a shoe you are chasing, please get in touch.
Is the information I provide kept private?
We do not share any of our customer details with third parties.
How do I exchange my order for a different size / style / colour?
Please email submit your exchange through our returns portal.
Please note, all items must be returned within 2 weeks of receiving your order and in their original condition. This includes cardboard inserts as well as the original shoebox in which they came.
Spring Court reserve the right to reject items that do not comply with the above conditions and will return the item to sender.
Will you cover the cost of my return?
All costs associated with returning items to Spring Court are at the responsibility of the customer, unless deemed faulty or the wrong item has been received.
Can I return sale items?
Please note that all sale purchases are final and cannot be returned for a refund or exchange. We recommend shopping sale items carefully to avoid disappointment.
Please get in touch with us if you need help with sizing.
